Complaints Complaints

Administrative Complaints Process


What is an administrative action complaint?

•  A complaint regarding how a previous request that personally affects you has been handled.

•  A request to review a decision or action made by Council that personally affects you.

•  A request for a service such as a replacement waste bin is not addressed under the complaints      process.

How do I make a complaint?

There are a number of ways you can lodge a complaint:

•  In person at Council's Administration Centre or by calling 07 47461202.

•  By filling in the Administrative Action Complaint form (PDF,246 KB)

•  In writing, by letter, fax or email, addressed to the Chief Executive Officer:

 17 Herbert St BEDOURIE QLD 4829
 Fax: 07 47461272
 Email: admin@diamantina.qld.gov.au

Council does accept and investigate anonymous complaints, however if insufficient information is provided Council may refuse to investigate.

How will my complaint be processed?

Council is committed to providing a high level of customer service and welcomes feedback to continually improve our processes and service delivery.  Our Complaints Process - Administrative Complaints Policy is available in the Council Policy section.

We aim to resolve complaints at the first point of contact. Where this is not possible the time to resolve or respond to your complaint will depend on how complex the matter is.

The officer handling  the complaint will contact you within 7 working days of receiving the complaint to let you know how they will deal with it.

You will be advised of the outcome of your complaint.

I need help to make a complaint

If our complaint form is not in your language, please call the National Translating and Interpreting Service (NTIS) on 131 450. Advise the NTIS of your preferred language and ask to speak with the Diamantina Shire Council on 0747461202.

If you need assistance because of a hearing or speech impairment please contact the National Relay Service on 133 677. If you can speak and hear but sometimes people have trouble understanding you, the number to call at the Relay Service is 1300 555 727.

General Complaint

If you have a general issue with a Council project or service, or you are concerned about something Council is doing, please email admin@diamantina.qld.gov.au.

Queensland Ombudsman

The Queensland Ombudsman encourages people to make their complaint count.

An information brochure that features advice, top tips and a hand tear off checklist is available on the Queensland Ombudsman website.

Privacy

Please review Councils Privacy Statement outlining how Council handles your personal information.

 

Contact us

Please contact Council on 07 47461202 or email admin@diamantina.qld.gov.au