Your Privacy Matters

Privacy Statement (Plain Language)
 We respect your privacy. Any personal information you share with Diamantina Shire Council will be collected and used responsibly, kept secure, and only shared if you agree or if the law requires it.

Diamantina Shire Council is committed to providing great customer service, and that includes protecting your privacy.

Privacy means keeping safe the personal details you share when you interact with us. We follow the Information Privacy Act 2009, which requires local governments to collect, use and manage personal information responsibly and transparently.

Your Personal Information

Personal information is any detail that can identify you. This may include:

  • your name and address
  • signature
  • date of birth
  • current and previous addresses
  • contact phone numbers and email address
  • bank account details

The information does not need to identify you on its own—it only needs to be enough to reasonably work out who you are.

Please note, if you choose not to provide certain details, we may not be able to deliver some services you require.

How We Collect Personal Information

We may collect personal information in several ways, including:

  • directly from you (verbal, written or electronic form)
  • when you visit our websites
  • from other government agencies
  • from publicly available sources
  • from third parties such as credit reporting companies

How We Use Your Personal Information

Any personal information you provide will only be used for the purpose it was collected. It will not be shared with other people or organisations unless you agree, or the law requires us to do so.

Complaints About Privacy Information

If you have a concern about how Council manages personal information—or about any of our services, decisions or actions—we encourage you to let us know.

Council follows a complaints management process designed to ensure transparency, fairness, and timely resolution.

How to Contact Us

For more information about privacy, or to make a privacy-related complaint, please contact:

Diamantina Shire Council
 17 Herbert Street
 Bedourie QLD 4829

Phone: 07 4746 1600
 Email: admin@diamantina.qld.gov.au

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