2025 Flood - Info and help for residents and visitors in the Diamantina
FLOOD WARNING IN PLACE
Flooding is easing in Diamantina River & Eyre Creek catchments:
Widespread road closures across the Diamantina - View Road Report
For emergency assistance during floods and storms, call the SES on 132 500.
Call Triple Zero ‘000’ if someone is seriously injured or in need of urgent medical help, or your life or property is being threatened.
Check back regularly as we update this page with information and resources for the 2025 March Weather Event.
- Resupply of Essential Items
- Resupply of Medications
- Mental Health and Wellbeing Support
- Disaster Assistance
- Stranded or Lost Livestock, Emergency Fodder and Carcass Disposal
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Resupply of Essential Items
During a natural disaster, the Queensland Government will assist isolated individuals with the resupply of essential goods, including food and medical supplies. Isolated properties may include primary producers and smaller towns or outstations that cannot access retail facilities to maintain sufficient levels of essential goods.
Resupply in the Diamantina
When the roads are closed, we can only resupply essential items, which include fresh fruit and vegetables, meat, bread, and pet food. Coke, cigarettes, chips, and bottled water are not considered essential items. The space in the plane is limited, and the cost of transporting supplies is expensive, so only essential items are permitted.
- Coles On-Line or Click and Collect will not be available - this is because the Government Guideline allows the supply to local businesses, not individuals. This is because the logistics would be too difficult to manage.
- Food and essential items can be ordered and purchased from the Birdsville and Bedourie Roadhouses.
- Mental health assistance is available through Clinics and Head to Health – call 1800 595 212 (Monday to Friday, 8:30 AM to 5:00 PM) to speak with a professional and connect with the right support. www.heathtohealth.gov.au
- Take care in floodwaters: individuals involved in flood recovery and response work may be exposed to infection risks from contact with contaminated floodwater, soil, and mud. Infection risks from flood recovery and response work | WorkSafe.qld.gov.au
- Station resupply is being coordinated through the Local Disaster Management Group. Weekly supplies are encouraged. For all resupply inquiries, please contact Lorelle Hatch on 0407 231 694 or email lorelle.hatch@diamantina.qld.gov.au
- School Holidays
The Government does not fly children back in from boarding school,
so families will need to make their own arrangements.
Resupply of Medications
E-scripts can be filled by contacting a Chemist in Mount Isa, and then we can arrange for the medication to be flown in on the REX plane.
If you usually get your scripts filled and flown in from Charleville, please order from your regular supplier as usual.
Give Lorelle Hatch (Director of People and Governance)
a call on 0407 231 694
or email lorelle.hatch@diamantina.qld.gov.au
and she will help you arrange the pick-up and delivery of your medications.
When ordering your medications online from Chemist Warehouse etc. make sure you complete the Dangerous Goods section, otherwise, your medications will not go on the plane.
Mental Health and Wellbeing Support – Help is Available!
During times of stress and uncertainty, it's okay to reach out for help. No matter your age, you are not alone. There are services available 24/7 to support you or someone you care about. Whether you need a listening ear, crisis support, or ongoing mental health care, help is just a call or click away.
Flood events have impacted many people and communities across the Diamantina in some way. Seeking support early is always a good idea when we are feeling worried or stressed, especially in difficult times.
Check in with your loved ones and neighbours, and if you or someone you know needs more support, contact your local health provider or Head to Health. Call 1800 595 212 (Monday to Friday, 8:30 am – 5:00 pm) to speak with a professional and connect with the right support.
Emergency: Call 000 for police, fire, or ambulance.
Child & Youth Support Services:
Queensland Health (MHCALL): 1300 642 255
Head to Health: 1800 595 212 | www.headtohealth.gov.au
Kids Helpline (ages 5-25): 1800 551 800 | www.yourtown.com.au/apps/webcounselling/live/chat
13YARN (for Aboriginal & Torres Strait Islanders): 13 92 76 | www.13yarn.org.au
Lifeline (24/7 crisis chat): 13 11 14 | www.lifeline.org.au/crisis-chat
e-headspace (online & phone support, 9am-1am AEST): 1800 650 890 | www.headspace.org.au/online-and-phone-support
Suicide Callback Service: 1300 659 467 | www.suicidecallbackservice.org.au
Adult Support Services:
Queensland Health (MHCALL): 1300 642 255
Head to Health: 1800 595 212 | www.headtohealth.gov.au
13YARN (for Aboriginal & Torres Strait Islanders): 13 92 76 | www.13yarn.org.au
Lifeline (24/7 crisis chat): 13 11 14 | www.lifeline.org.au/crisis-chat
Suicide Callback Service: 1300 659 467 | www.suicidecallbackservice.org.au
Beyond Blue (24/7 counselling & chat): 1300 224 636 | www.beyondblue.org.au/get-support/talk-to-a-counsellor
Kids Helpline (ages 5-25): 1800 551 800 | www.yourtown.com.au/apps/webcounselling/live/chat
ADIS (Alcohol & Drug Support in QLD): 1800 177 833 | www.adis.health.qld.au
Translation, Hearing & Speech Services:
Translation & Interpreting: 13 14 50
National Relay Service: 1800 555 727
TTY (Teletypewriter): 1800 555 677
Your mental health matters. Reach out today.
Support is available to eligible producers in the Diamantina Shire
Disaster assistance is now available to seven western Queensland councils following this week’s heavy rains and flooding. Support, provided under the joint Commonwealth-state Disaster Recovery Funding Arrangements (DRFA), will cover counter-disaster operations, emergency road repairs, and the reconstruction of essential public assets.
Primary producers affected by the Western Queensland flooding can now apply for disaster recovery grants of up to $75,000 to assist with clean-up, equipment, fencing, and other recovery costs. For info and support, contact your QRIDA Regional Area Manager on 1800 623 946 or visit qrida.qld.gov.au/program/exceptional-disaster-assistance-recovery-grants-wq-surface-trough
Disaster Assistance Loans up to $250,000 and Essential Working Capital Loans up to $100,000 are available to assist farmers with the repair or replacement of damaged assets and for loss of income. Freight subsidies up to $5,000 can also be accessed.
To access disaster loans and hardship grants, Primary Producers can contact:
QRIDA (www.qrida.qld.gov.au/primary-producers; 1800 623 946) for disaster loans
Queensland’s Department of Primary Industries (www.daf.qld.gov.au; 13 25 23) for freight subsidies
Stranded or Lost Livestock, Emergency Fodder and Carcass Disposal
- Report lost livestock to Lorelle Hatch on 0407 231 694 and email lorelle.hatch@diamantina.qld.gov.au.
- Lost and stranded livestock and pets can be a familiar sight during and after a natural disaster.
- If you find lost livestock or pets, report it to your local Council.
- If the owner of the livestock is not known and National Livestock Identification System (NLIS) tags are visible on cattle, contact us by calling 13 25 23 as the owner can be traced via the NLIS database.
- Do not approach, crowd around, or try to catch lost livestock – they may be frightened and disoriented.
- For sick or injured animals or livestock, contact your nearest vet.
- Learn about moving cattle during and after a natural disaster - go to Bringing animals home after a natural disaster.
Emergency fodder has arrived and is ready to be distributed to primary producers impacted by the western Queensland floods.
- $5 million Emergency Fodder Support Package has been established for eligible primary producers in western Queensland.
- Available to farmers in the LGAs of Barcoo, Boulia, Bulloo, Diamantina, Longreach, Murweh, Paroo, Quilpie, and Winton.
- Jointly funded by the Australian and Queensland Governments under the Disaster Recovery Funding Arrangements (DRFA).
- Please get in touch with Lorelle Hatch on 0407 231 694 and email lorelle.hatch@diamantina.qld.gov.au urgently if you need fodder for your livestock.
- If you are coordinating fodder through other industry contacts or local networks, ensure that fodder meets strict biosecurity restrictions and does not contain invasive weeds, seeds and pests, including fire ants, to prevent introducing them to your property (https://www.business.qld.gov.au/industries/farms-fishingforestry/agriculture/biosecurity/laws/biosecurity).
- For information on livestock nutrition and animal health (https://www.business.qld.gov.au/industries/farmsfishing-forestry/agriculture/disaster/flood)
- For further advice, contact the Department of Primary Industries on 13 25 23.
Carcass disposal
DPI - Short guide for livestock carcass disposal during an emergency or significant weather event
- Council can assist with the disposal of animal carcasses.
- Any deceased animals must be disposed of in a safe manner.
- Don't hesitate to get in touch with Lorelle Hatch on 0407 231 694 and email lorelle.hatch@diamantina.qld.gov.au to arrange carcass disposal.